Support
Help
Prefer Help on an app pagewhen you can — Hub chat already knows that app's context and is read-only (it won't change code, save, or publish). This page remains the static fallback for platform-team contact and reference docs.
Get help fast
Hub chat Help
Open any app you can see and click Helpin the header actions. Best for preview, publish, access, and “why is this blank?” questions about that app.
Platform team on Teams
#platform— when chat Help can't unstick you, or for access or platform support the agent can't touch.
Email the platform team
[email protected] — for non-urgent items, requests for regulated-data placement, or anything that needs a written record.
Common things
- My preview URL won't load.Preview services sleep after 15 min idle. The first hit wakes them; if it's still down after a minute or two, your most recent save may still be building — check the per-app page in the Hub for status.
- Publish is taking forever.Every publish needs a platform-team review (typically a few minutes, occasionally longer if the team's in deep work). Keep the app page open to see when it's Live; you can also checkyour Hub home for the live URL to light up.
- I lost access to an app I built. If you changed the audience (especially to a custom email list) and forgot to include yourself, ask the platform team on Teams — they can restore your access.
- I can't start or continue a Hub chat. Refresh the app page and try again. If the problem continues, contact the platform team on Teams.
- Restricted data (PII, PHI, PCI, deal-specific records). This platform isn't approved for regulated data. The platform team places those workflows on different infrastructure — start with an email so we have a record.